We offer an easy 30 day return policy on purchases.
Simply fill out our Return Merchandise Authorization (RMA) form and send your item(s)back to us, in its original condition, and we will accommodate your request for a replacement item, store credit, or refund.
If you have any specific questions, please contact us by using our contact form HERE.
Marked Closeout- non-returnable items, are not eligible for return guarantee, of course, unless defective, for exchange of same item.
There is no restocking fee.
If you are returning merchandise for a refund/exchange, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges, that have already been incurred.
Of course, if the mistake is ours for any reason, we’ll pay for return shipment.
If you are exchanging merchandise, you are responsible for the cost of returning it to us.
Please note: As is Universal Retail Policy: “Opened” and “Used” products may not be returned.
Please be mindful of the following details about returns:
For items that shipped free, our shipping costs will be deducted from your refund.
An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
Returned items must be in new condition and in the original packaging.
IMPORTANT: PLEASE fill out our Return Merchandise Authorization Form(RMA# Request), to ensure proper credit for return. Find it HERE
Return Information: (After you receive your RMA # from ulubulu)
1. We recommend that you ship your package INSURED to ensure safe arrival.
(If ulubulu covers the cost of returning the product a UPS/USPS prepaid return label will be emailed to you)
2. Please use ORIGINAL (or comparable) shipping box and shipping packaging to ensure arrival in NEW condition. .
3. Write RMA # Clearly on Outside of Box in black marker.
4. Returns & Exchanges must arrive in NEW, original condition, in their original full packaging.- Thank you!
5. Packages must be postmarked no later than 30 days from purchase.
6. Ship to:
Return Merchandise Authorization #__(the RMA will be assigned to you from ulubulu)
161 North Gibson Road
Henderson, NV 89014
*** Sorry, returns without RMA #s will be refused, and returned to the shipper. We need the RMA # to process and credit your account properly. ***
Returns are NOT re-sold on ulubulu.com. Returned items are sent back to the manufacturer in accordance with the manufacturer’s return policy, and or/ donated to charity organizations.
* Please note: REFUSAL of a shipped and confirmed order, may be liable for up to a 10% restocking fee, and any and all gift wrapping costs incurred, at our discretion.
Returns received in worn condition, or outside of original packaging may also be returned to sender, or refunded 75% of the original purchase price, at our discretion. Understandably, “free” gifts with purchase, may be charged retail price, if all items purchased are “returned” except the “free” gift w/purchase.